FAQs-Frequently Asked Questions

ABOUT TRAFFIC SAHAYAK APP

What is Traffic Sahayak?

Traffic Sahayak is a scheme launched on 27th Dec 2018 for empowering general public to participate in better management of traffic in Pune city in Maharasthra and subsequently Pimpri Chinchwad Municipal corporation (PCMC) with Hinjewadi included and over the span of time to spread to other Indian cities and even emerging markets over time as we progress and as we prove it's effectiveness in those geographies where we set our foot.

BECOME A TRAFFIC SAHAYAK
How one can become Traffic Sahayak?

The person should register himself/herself through mobile number and email. This is reward based scheme a person can download the mobile App from Google Play Store on Android Platform. Once registered, the app enables Sahayaks to report traffic violations with their registered mobile. Re-registering with another mobile number or email id can’t claim for the rewards earned with previous registered mobile number and email id. Data shared via the app against the violators can help the traffic department catch hold of the traffic offenders to pay up the traffic penalties.

WHAT IS NECESSARY INFORMATION TO RECORD THE TRAFFIC VIOLATION?

The information Date, Time, Place, Registration Number & Type of violation is mandatory to issue a notice u/s 133 M. V. Act 1988 against traffic violation. Traffic Sahayaks are advised to update the date and time of their mobile handset. Though Date and Time are picked from mobile handset directly, therefore Traffic Sahayak has privilege to edit both Date and Time.

ANONYMITY 

Does my name gets revealed?

No. All our users details remain hidden and secure. Only the violation data goes to the authorities. That is the beauty of this platform that you can report violations without violators/authorities coming to know about you/your name/your social media details. That is part of the security being provided to all the users.

Else what is the use of this platform

SAMPLE IMAGES OF VIOLATIONS-

 

 

UNCLEAR VIDEO OR BLURRED VIDEO

Why does the video of traffic violations get blurred?

The main reason for blurred visual is shooting an image while the person or object is in motion. Further, use of mobile phones in hand while driving is illegal and prohibited under the provisions of Motor Vehicles Act,1988. Therefore, in all circumstances we strongly advise Traffic Sahayaks to not capture violations or make videos while driving a motor vehicle.

ACTION AGAINST VIOLATOR
What action is taken against the motorist for traffic violations reported by me under the Traffic Sahayak Scheme?

All violations that fulfil the essential requirements will be sent to the necessary authority for prosecution purpose. A Notice u/s 133 Motor Vehicles Act,1988 to the registered owner of the offending motor vehicle requiring him/her to furnish details of the driver of the vehicle allegedly involved in traffic violation. The alleged violator is provided the option to compound the offence within a stipulated time period. If the violator does not respond to the notice or pay up the necessary traffic fines, a court challan is issued against the registered owner of the offending motor vehicle and sent to the Court for initiating further legal proceedings under the relevant provisions of law. We will also share the relevant information with the insurance agencies so that when the violator turns up for renewing his annual vehicle insurance, the agency could charge a premium against such violators considering them as risky customers and say charging them double the amounts than actually charged to others. So we hit the violators in multiple ways.

VIOLATIONS LIST
 
What Violations can be reported under Traffic Sahayak?

The following 25 violations can be reported in video format via this App :-

 S.No.     Violation Type                                                                   Credits

    1          Driving against One Way                                                      15

    2          Tinted Glass/ Black Glass                                                    15

    3          Parking on Footpath                                                             5

    4          Triple Seat Riding                                                                 15

    5          Fancy Number Plate                                                             15

    6          Seat Belts not fastened                                                         5

    7          Driving Without Helmet                                                         5

    8          Stopping ahead of STOP line                                              5

    9          Red Light Jumping/Jumping Signal                                  15

    10        Rough/Rash/Negligent Driving .                                        15

    11        Using Mobile Phone while Driving                                       15

    12        Not Driving in Proper Lane                                                  10

    13        Driving in the center and not to left side                              5

    14        Driving without Silencer./Modified Silencer                       10

    15        Fixing multi-toned/shrill horn                                              10

    16        Blowing Pressure Horn                                                         10

    17        Smoky Exhaust                                                                       15

    18        Over Charging by Taxi/ Auto Driver                                    10

    19        Charging without Meter                                                        10

    20       Refusal by Taxi/ Auto Driver                                                10

    21        Parking causing Obstruction                                                10

    22        Driving on Footpath                                                              10

    23        No Parking/ Wrong Parking                                                10

    24        Over height and length Goods                                            10

    25        Driving wrong side                                                                1 5

STATUS OF VIOLATION YOU REPORTED 
What is the Status of the violation reported?

Pending or Approved or Rejected

How much time does it take to moderate?

It usually takes up to 48-72 hours for the team to moderate violations.

May go a bit more or become less depending on the load of violations.

How can I know the reason for rejection of a traffic violations reported by me?

 

The status of each reported traffic violation can be easily checked by pressing the “Upload History” section. Reason for rejection of a reported violation are listed against each reported violation.

 

REWARDS
How can Traffic Sahayak know his/her reward points?

 

After each successful violation reported by the app, all the rewards earned as CREDITS by Traffic Sahayak can be seen by checking out the DASHBOARD section. The status of each reported violation can be checked by pressing the section Upload History.

 

REASON OF REJECTION

What are the reasons of discarding the Traffic Violations reported by Traffic Sahayak?

An uploaded video that does not clearly indicate any actionable violation under above mentioned violations is discarded and does not earn reward point. Reason of discard is updated to the Traffic Sahayak on the app against each violations reported by you to the system.

Main Reasons of Rejection :-

  1. Vehicle registration number was not clearly visible.

  2. Evidence of the Violation you mentioned is not clearly visible

  3. There isn’t any traffic violation visible

  4. Currently our services are not available in your city/area

  5. Vehicle number entered by you isn’t matching with that in the video

  6. Video shows you were recording violation while driving the vehicle yourself. Kindly refrain from such practice, we don’t want you to get involved in accidents

  7. Incorrect Vehicle Number

  8. Other reasons

NET SPEED OR NETWORK ISSUE
What should I do when internet speed is low and I cannot upload videos?

In situations where internet speed could be low it is advised to switch off the internet connection on your mobile and capture the traffic violation and save the video onTraffic Sahayak App post recording. This data will then be stored in database memory of the Traffic Sahayak App. The saved video can later on be uploaded on to the central server from the convenience of your home/office/coffee shop, when sufficient bandwidth of internet eventually becomes available.

GPS SIGNIFICANCE

What is the importance of GPS location? Whether the traffic violation will be rejected if there is no GPS location?

 

GPS location in the latitude-longitude location of the user. In the Traffic Sahayak Mobile App this is automatically captured by the App. GPS location is important for prosecution of the violator during the court proceedings. The location where a traffic violation has been alleged to be occurred is also required to be fed when the traffic Sahayak reports a violation Both locations – one filled by a Traffic Sahayak and second automatically captured by App through mobile GPS (GEO location), are compared at the time of authentication of a reported traffic violation and a discrepancy in locations may be a reason for rejection of the traffic violations reported. For example a location specified by a Traffic Sahayak is Lower Parel where as the GPS location captured by the App can be Dadar which may be due to difference of the location, resulting in discrepancy.

 

REFERRAL CREDITS

You can also refer the app to your friends and earn 20 Referral credits in return.  Your friend will also earn 20 credits as joining bonus

 

VIDEO STREAMS-
What is the Video Stream?

Video Stream is a feature where violation videos are shown to you and you are asked what violation did a particular vehicle commit. This gamified video feed allows you to guess the correct violations and rewards you in return with credits.

What is the time duration during which my correct guesses start reflecting on the Progress Bar?

Your correct guesses start earning you credits usually the same or at max the next day and you see progress on the Progress Bar.

What is number of credits I can earn for every correct guess?

The correct guesses can help you earn 2 credits each. By the time you make your 25th correct guess, there are 50 credits accumulated by you which add up in your wallet and you can use these credits to unlock vouchers. In a particular video clip since more than 1 violation can be reported, hence, on the Video Stream, more than 1 option can be selected depending on the violations you can see in the clip for that vehicle. For example, AP- 88- J -2009 is a 2 wheeler and it's rider is moving wrong side, without helmet and with 3 persons on board the moped, then you can select 3 options on the stream and earn 3 x 2 credits = 6 credits from that video you just saw

REDEEM CREDITS

 

How can I redeem my Credits/reward points?

 

You can unlock various discount vouchers of various brands with the help of some credits.

 

LIABILITY
 
What are the liability of Traffic Sahayak?

 

Traffic Sahayaks can be called in the law of court, if required. There are no criminal or civil liabilities. A Traffic Sahayak may be called in the Court of Metropolitan Magistrate or other Court for testimony only where the offender challenges the reported traffic violation. However, such type of cases are rare. A Traffic Sahayak cannot be summoned by any other authority.

 

PRIVACY

 

Privacy of Traffic Sahayak will be maintained as per the law.Please refer Privacy Policies for the same.

Talking on Phone while driving
Using Phone while driving
Not wearing seatbelt
Driving without Helmet
Without Helmet
Stop Line Violation
Stopping ahead of the Stop Line
Triple Seat
Riding a two wheeler triple seat
Fancy Number Plate
Number plate is not in the prescribed format
Wrong side driving
Driving the vehicle wrong side
Smoky Exhaust
Excess Smoke coming from Exhaust
Show More

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